Shipping & Handling

At Luna Grace Candle Co, we're committed to delivering your handcrafted candles safely and promptly. This policy outlines our shipping methods, costs, processing times, and what to do if something goes wrong.

Shipping Options & Costs

We offer two shipping methods to suit your needs:

Order Processing

Your order goes through several steps before shipping:

Processing Timeframes

• Standard Shipping: Orders are posted within 5-7 business days
• Express Shipping: Orders are posted within 24 hours of order placement or product completion (for made-to-order items)
• Made-to-Order Products: Some candles require additional production time. This will be clearly stated on the product page.

Business Days: Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Estimated Delivery Times

Once your order has been dispatched, please allow the following delivery timeframes:

Order Tracking

All orders include tracking for your peace of mind.

How to Track Your Order

1. Check your email for the "Your Order Has Shipped" notification
2. Click the tracking link provided in the email
3. Enter your tracking number on the courier's website
4. Monitor your parcel's journey to your door

If you haven't received tracking information within your processing timeframe, please check your spam/junk folder first. If you still can't find it, contact us at lunagracecandleco@outlook.com with your order number.

Packaging & Care

We take pride in ensuring your candles arrive in perfect condition.

Our Packaging Process

• Individual Protection: Each candle is wrapped in protective materials
• Cushioned Boxes: Orders are packed in sturdy boxes with padding to prevent movement
• Fragile Labelling: All packages are clearly marked as fragile
• Eco-Friendly Materials: We use recyclable and sustainable packaging wherever possible

Despite our best efforts, damage can occasionally occur during transit. See below for what to do if this happens.

Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and correct before placing your order.

Address Requirements

• Full street address (not just a PO Box if courier delivery is selected)
• Suburb/town and correct postcode
• State/territory abbreviation
• Any special delivery instructions (e.g., "Leave at front door," "Ring doorbell")

If You Made a Mistake

Contact us immediately at lunagracecandleco@outlook.com with your correct address. We'll update it if your order hasn't been dispatched yet.

Please note: If your order has already been dispatched to an incorrect address due to customer error, we cannot guarantee retrieval or re-delivery. Additional shipping fees may apply for redirection or reshipment.

PO Boxes & Remote Deliveries

PO Box Deliveries

We can ship to PO Boxes using Australia Post services. Please note:

• Delivery times may be longer for PO Box addresses
• Express shipping may not be available for all PO Box locations
• You'll need to collect from your PO Box once the parcel arrives

Remote & Regional Areas

We deliver to remote and regional areas across Australia. Please be aware:

• Delivery times are longer (up to 21 business days for very remote areas)
• Standard flat-rate shipping costs apply (no additional charges)
• Tracking updates may be less frequent in remote locations

The Inner Glow Subscription Shipping

Special shipping terms apply to our monthly subscription service:

• Shipping is always FREE for Inner Glow subscribers
• Candles are dispatched 6-7 days after the 15th of each month
• Standard shipping timeframes apply (7-10 business days)
• Tracking information is provided for each monthly delivery
• Address changes must be made before the 10th of the month to apply to the current cycle

For full subscription terms, visit our Inner Glow Terms & Conditions.